Proton Business Suite Review 2024: The Ultimate Guide for Privacy

Last Updated on November 16, 2024

Businesses today are becoming more aware of online privacy and the importance of data security. While popular platforms like Google Workspace and Microsoft 365 offer security features, their primary business models do not always prioritize user privacy. Proton Business Suite offers an alternative for organizations that value secure and private collaboration tools.

Proton Business provides a range of encrypted services, including email, calendar, file storage, VPN, and password management. These features are designed to protect business communications and sensitive data from unauthorized access. In this review, we examine Proton Business Suite to determine if it is a suitable option for businesses seeking to improve their data privacy and security.

Key Takeaways

Key Insight	Summary
Privacy-Centric Approach	Proton offers a privacy-focused suite that prioritizes user data security over monetization.
Feature Set	Includes encrypted email, calendar, cloud storage, VPN, and password management tools.
Subscription Model	Proton's subscription model, unlike many competitors, supports privacy without ads or tracking.
Current Limitations	It lags in feature parity with Google and Microsoft and lacks Linux and mobile feature parity.
Future Plans	Proton aims to close feature gaps, improve Linux support, and expand services like Proton Photos.

Understanding the Need for Privacy-Focused Solutions

The digital landscape presents evolving challenges to data privacy and security. Businesses face increasing risks from data breaches, government surveillance, and corporate data collection practices that could prioritize profit over user privacy. These risks can lead to financial losses, reputational damage, and legal consequences, especially with regulations like GDPR and HIPAA becoming more stringent.

Traditional business collaboration platforms such as Google Workspace and Microsoft 365 are designed to enhance productivity and security. While they offer robust security features to protect data from unauthorized access, their core functionality involves processing user data to improve services and provide personalized experiences. This data processing is governed by strict privacy policies and compliance with data protection regulations. However, businesses handling sensitive information or operating under stringent data protection requirements may seek solutions that offer more stringent data privacy controls.

As a result, there is a clear need for privacy-focused solutions that prioritize user data protection. These solutions should incorporate strong encryption, minimize data collection, and operate with transparent and accountable business models that prioritize user privacy.

Proton Business Suite: Features and Benefits

This section examines the core features of Proton Business Suite and how they address business privacy needs.

Proton Mail

Proton Mail serves as the cornerstone of the Proton Business Suite, offering end-to-end encrypted email services that ensure only the sender and recipient can access the content of messages, with Proton itself unable to decrypt them. This approach contrasts with traditional email providers like Google’s free Gmail service, which, until 2017, scanned user emails for advertising purposes. It’s important to note that Google’s business-focused offering, Google Workspace, operates under different privacy standards, refraining from scanning emails for advertising and emphasizing data protection for enterprise users.

Proton Mail also offers features such as custom domains for professional branding, calendar integration for scheduling, and the Proton Scribe AI assistant to help compose emails. Proton Mail provides features like self-destructing emails and two-factor authentication for enhanced security. Proton Mail includes easy import tools and live support to simplify migration from existing email platforms.

Proton Calendar

Proton Calendar extends the privacy focus to scheduling. All events and calendar data are end-to-end encrypted, ensuring that meeting details remain confidential. Proton Calendar allows for shared calendars within a business, enabling colleagues to view each other’s availability for efficient scheduling.

Proton Drive

Proton Drive provides secure cloud storage and document collaboration capabilities. All data stored in Proton Drive is end-to-end encrypted, protecting sensitive business files and documents. It offers features like file version history, no file size limits for sharing, and granular access control for enhanced security and collaboration. While Drive is still under active development and may not yet have all the features of competitors like Google Drive, it is quickly evolving, with new features like photo integration being added.

Proton VPN

Proton VPN offers business-grade VPN services to protect network traffic and enhance security, especially for remote teams. Proton VPN features dedicated servers and IP addresses for businesses, providing a secure and reliable connection. It utilizes advanced security protocols, operates a global network of servers, and includes malware protection and anti-censorship technology. A VPN can be particularly valuable for businesses operating in countries with restrictive internet policies. It also helps protect sensitive data when employees connect to public Wi-Fi networks.

Proton Pass

Proton Pass is an end-to-end encrypted password manager designed to improve business security by simplifying password management and reducing the risk of data breaches. It enables businesses to securely store and share passwords, create unlimited logins, notes, and credit cards, and utilize a built-in 2FA authenticator for added account protection. Proton Pass also includes Proton Sentinel, designed to prevent account takeover attacks even if an attacker gains access to a user’s password.

Proton’s Business Model

Unlike many free services that rely on data collection and advertising, Proton operates on a subscription-based business model. Proton’s financial incentives align with user privacy, as its revenue is directly tied to providing a secure and private service rather than exploiting user data. This is a crucial differentiator for businesses concerned about the ethics and sustainability of their technology providers.

Security and Transparency: Key Considerations for Businesses

This section examines Proton's security measures and transparency initiatives to ensure data privacy and build user trust.

Security Measures

Proton Business Suite distinguishes itself from competitors by prioritizing data privacy as a core principle. Their commitment to data security is demonstrated through several measures:

• End-to-end encryption: Proton employs end-to-end encryption across all its services. This cryptographic technique ensures that only the sender and intended recipient can access the content of emails, calendar entries, files, and other data. This approach mitigates the risks associated with data breaches and unauthorized access, as even Proton, the service provider, cannot decrypt the data.
• Zero-access encryption: Proton uses zero-access encryption, meaning they do not store decryption keys. This ensures that even if Proton’s servers were compromised, the encrypted data would remain inaccessible to unauthorized parties.
• Open-source software: A significant portion of Proton’s software, including its encryption algorithms, is open-source. This transparency allows independent security experts to scrutinize the code for vulnerabilities, enhancing trust and accountability.
• Swiss privacy laws: Proton is headquartered in Switzerland, a country renowned for its robust data privacy laws. This jurisdictional advantage offers an extra layer of protection for user data, as Swiss laws are designed to safeguard privacy from undue interference by governments and corporations.
• Data center redundancy: Proton stores data in multiple data centers located in different countries. This redundancy strategy ensures data availability even in case of localized events like natural disasters or technical failures.
• Two-factor authentication: Proton offers two-factor authentication (2FA) for user accounts. This security feature adds an extra layer of protection by requiring users to provide a secondary authentication factor, typically a time-based code from an authenticator app, in addition to their password, making it significantly more difficult for unauthorized individuals to access accounts.

Transparency and Accountability

Proton takes steps to ensure transparency and accountability to bolster user trust:

• Third-party audits: Proton regularly undergoes third-party security audits to verify its security claims and identify potential vulnerabilities.
• Transparency report: They publish a transparency report that details the number of data requests they receive from governments and law enforcement agencies. This report allows users to assess Proton’s commitment to user privacy and understand the legal frameworks under which it operates.
• Open communication: Proton engages with its user community through blog posts, social media, and support forums to address concerns, solicit feedback, and maintain open communication regarding its security practices and future developments.

While Proton's approach to transparency is commendable, some critics have raised concerns about the ownership structure of the newly established Proton Foundation. Although they claim the foundation holds enough shares to be the “largest voting shareholder,” the exact ownership stakes remain undisclosed. Greater transparency in this regard would further strengthen user trust.

Overall, Proton Business Suite demonstrably prioritizes security and transparency. Its combination of strong encryption, independent audits, and transparent practices make it a compelling option for businesses seeking a truly private and secure digital workspace.

Pricing and Plans for Businesses

Proton for Business offers a range of plans to meet the needs of organizations of different sizes, from entrepreneurs to large enterprises. The plans offer a variety of features, including:

• Proton Mail: Proton Mail for Business provides secure and private email for businesses, including custom domains, calendar integration, and advanced features like Proton Scribe AI writing assistant.
• Proton Calendar: Proton Calendar allows businesses to schedule meetings and manage events while ensuring the privacy of their calendar data.
• Proton Drive: Proton Drive offers secure cloud storage and document collaboration for businesses, allowing teams to work together on files securely.
• Proton VPN: Proton VPN for Business provides secure network access for businesses, protecting data and ensuring online privacy for remote teams.
• Proton Pass: Proton Pass is a secure password manager designed for businesses. It enables teams to share and manage passwords securely.

Proton for Business offers three primary plans:

• Mail Essentials: Priced at $6.99 per user per month (billed annually), this plan includes Proton Mail, Proton Calendar, and Proton Scribe AI writing assistant. It offers 15 GB of storage per user, support for custom email domains, and priority technical support.
• Mail Professional: Priced at $9.99 per user per month (billed annually), this plan includes all features of Mail Essentials along with additional tools, including IMAP/SMTP access, expanded storage, and Proton Drive integration.
• Proton Business Suite: Priced at $12.99 per user per month (billed annually), this comprehensive plan includes Proton Mail, Proton Calendar, Proton Drive, Proton VPN, Proton Pass, and Proton Scribe AI writing assistant. It provides 1TB of storage per user, 15 custom email domains, and Proton's highest-priority technical support.

In addition to these plans, Proton for Business also offers an Enterprise plan for large teams with customized services, including a dedicated account manager and all Proton services.

Each plan offers a free trial, allowing businesses to test the services before committing to a subscription. Detailed pricing information for each plan is available on the Proton for Business website.

Proton's subscription-based model contributes to its commitment to user privacy. Since Proton doesn't rely on advertising revenue, the company is not incentivized to collect or exploit user data. Instead, Proton provides its paying customers with high-quality privacy and security features.

Pricing Summary Table

Plan	Price (per user/month, billed annually)	Included Features
Mail Essentials	$6.99	Proton Mail, Proton Calendar, Proton Scribe AI assistant, 15 GB storage, custom email domains, priority support
Mail Professional	$9.99	All features of Mail Essentials, IMAP/SMTP access, expanded storage, Proton Drive integration
Proton Business Suite	$12.99	Proton Mail, Proton Calendar, Proton Drive, Proton VPN, Proton Pass, Proton Scribe AI assistant, 1TB storage, 15 custom email domains, highest priority support
Enterprise	Custom Pricing	All Proton services, dedicated account manager, customizable features

This table provides a simple overview of the available plans and their main features to help businesses choose the right plan for their needs as of 2024.

The Potential of Proton: Addressing Limitations and Looking Ahead

Proton has achieved considerable success in establishing a privacy-focused ecosystem that can potentially rival mainstream platforms. However, some limitations and challenges remain that Proton needs to address to realize its full potential and attract a wider user base.

Limitations and Challenges

• Feature parity with competitors: While Proton has made significant strides in developing its product suite, it still lags behind industry giants like Google and Microsoft regarding features and functionality. As acknowledged by Proton’s CEO, Andy Yen, the company's commitment to security often necessitates a slower development pace, which can result in delays in releasing new features.
• Linux support: Despite having a substantial portion of its workforce using Linux, Proton has been slow to release fully featured desktop applications for the platform. While Proton Mail for Linux is expected to arrive relatively soon, the development of Proton Drive for Linux presents greater challenges due to the complexities of interacting with different file systems across various distributions. Yen estimates that a basic syncing client for Proton Drive could be available for Ubuntu within two years, but broader support for all major distributions could take significantly longer.
• Mobile feature parity: Users have also pointed out that Proton's mobile apps, particularly for Calendar and Mail, lack certain features available on the web versions, such as search functionality and mail filters. The need to perform all search and filtering operations client-side due to end-to-end encryption adds complexity to development and may contribute to feature discrepancies between platforms.
• Ownership structure transparency: While the establishment of the Proton Foundation signifies a step towards long-term commitment to Proton's mission, the lack of transparency regarding the foundation’s exact ownership stake has raised concerns among some privacy advocates. Increased transparency in this area could further strengthen user trust.

Future Directions

Despite these challenges, Proton has outlined ambitious plans for the future, focusing on enhancing existing products and expanding its ecosystem:

• Consolidating existing products: In the coming months, Proton plans to prioritize refining and improving its existing services, particularly Proton Drive and Proton Pass. This includes addressing feature gaps, enhancing user experience, and ensuring platform parity.
• Developing Linux applications: As mentioned previously, Proton is actively working on bringing its full suite of applications to the Linux platform, with Proton Mail for Linux expected to be released soon. While Proton Drive for Linux poses greater technical hurdles, the company is committed to supporting the platform and plans to release a basic syncing client soon.
• Introducing new features: Proton constantly evaluates user feedback and community requests to guide its product roadmap. Upcoming features include Proton Photos integration in Proton Drive, which provides dedicated photo storage and management space. The company is also exploring the possibility of a standalone Proton Notes application or enhanced note-taking features within Proton Pass. Proton is also actively researching and developing post-quantum encryption algorithms to address the potential threat of quantum computers to existing encryption methods.
• Expanding platform support: Proton is planning to launch Proton VPN for Apple TV, which will allow users to access geo-restricted content and enhance their privacy while streaming.

Conclusion

Proton represents a significant step towards a more privacy-respecting digital landscape. Proton offers a compelling alternative to mainstream platforms that rely on data collection and surveillance by prioritizing user privacy, security, and transparency. While Proton faces challenges in achieving feature parity, expanding platform support, and navigating complex legal and regulatory landscapes, the company's commitment to its mission and community-driven approach make it a force to be reckoned with in the privacy and security space.

Ready for Assistance?

If you're considering switching to a privacy-focused service like Proton or need help managing your organization's IT infrastructure, iFeeltech is here to support you. We specialize in email migration and IT solutions tailored to your needs. Feel free to reach out if you have any questions or need more information.

Proton for Business FAQ

Here is a list of frequently asked questions related to Proton for Business, compiled from common queries found in online discussions and articles about privacy-focused services: