IT Support Cost Calculator

IT support costs vary by service level and business size. Here are typical ranges:

• Basic support: $75-100/user/month — Help desk, monitoring, patching
• Standard managed IT: $100-175/user/month — Full management, security, planning
• Premium/compliance: $175-275/user/month — HIPAA, PCI, 24/7 SOC, priority response
• Project work: $5k-40k/year — Scales with company size (migrations, upgrades)

A standard managed IT agreement usually covers:

• Help desk support: Phone/email/chat support for employee IT issues
• System monitoring: 24/7 monitoring of servers, network, and critical systems
• Security management: Patching, antivirus, firewall management, threat response
• Backup & recovery: Automated backups with regular testing and verification
• Vendor coordination: Managing relationships with software and hardware vendors

To avoid surprises, clarify these common exclusions upfront:

• Hardware costs: Laptops, servers, network equipment, peripherals
• Software licensing: Microsoft 365, Google Workspace, line-of-business apps
• Major projects: Office moves, large migrations, infrastructure overhauls
• Compliance audits: Third-party assessments (SOC 2, PCI, HIPAA audits)
• After-hours work: Some providers charge extra for nights/weekends

Before committing to an IT provider, clarify these points:

• Scope: What's included in the monthly fee vs. billed separately?
• Response times: What are guaranteed response and resolution times?
• Contract terms: How long is the commitment? What are exit terms?
• Project pricing: How are migrations and upgrades quoted and billed?
• Support team: Who provides support — local technicians or a call center?