Privacy Policy

Last Updated: November 22, 2024

Introduction

At iFeeltech, INC. (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ifeeltech.com or use our IT services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

Contact Forms & Service Requests:
When you submit a contact form, service request, or consultation request, we collect:

Full name
Email address
Phone number (if provided)
Company name and details
Message content and service inquiries
Any other information you choose to provide

Newsletter Subscriptions:
If you subscribe to our newsletter or blog updates, we collect your email address and name.

Service Agreements:
When you become a client, we collect business information necessary to provide IT services, which may include network details, employee information, and technical specifications.

Information Collected Automatically

Google Analytics:
We use Google Analytics to collect anonymized data including:

IP address (anonymized)
Browser type and version
Device information (mobile, desktop, tablet)
Operating system
Pages visited and time spent on each page
Referral sources
Geographic location (city/region level)

Learn more about Google's data practices: https://policies.google.com/technologies/partner-sites

Microsoft Clarity:
We use Microsoft Clarity to understand how users interact with our website. Clarity collects:

Session recordings (mouse movements, clicks, scrolls)
Heatmaps showing user interaction patterns
Device and browser information
Pages visited and navigation paths

Microsoft Clarity uses cookies and similar technologies. All data collected is anonymized and does not contain personally identifiable information. Learn more: https://learn.microsoft.com/en-us/clarity/setup-and-installation/privacy-disclosure

Cookies and Similar Technologies:
Our website uses cookies to:

Remember your preferences
Analyze website traffic and user behavior
Improve website functionality
Support analytics tools (Google Analytics, Microsoft Clarity)

How We Use Your Information

We use collected information for:

Service Delivery:

Responding to inquiries and service requests
Providing IT support and managed services
Communicating about projects and services
Processing service agreements

Website Improvement:

Analyzing website performance and user behavior
Identifying technical issues
Improving user experience and content
Understanding which services interest visitors

Marketing Communications:

Sending newsletters (with your consent)
Sharing relevant IT insights and tips
Announcing new services or updates

Legal Compliance:

Complying with applicable laws and regulations
Responding to legal requests
Protecting our rights and property

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers:

Google Analytics (website analytics)
Microsoft Clarity (user behavior analytics)
Email service providers (newsletter delivery)
Hosting providers (website infrastructure)

Legal Requirements:
We may disclose information when required by law, court order, or to:

Comply with legal obligations
Protect our rights or property
Prevent fraud or security issues
Protect safety of users or the public

Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement reasonable security measures to protect your information including:

Secure SSL/TLS encryption for data transmission
Regular security assessments
Limited access to personal information
Secure data storage practices

However, no internet transmission is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain personal information for as long as necessary to:

Provide requested services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Contact form submissions and service inquiries are retained for 3 years. Analytics data is retained according to Google Analytics and Microsoft Clarity policies (typically 14-26 months).

Your Rights and Choices

Access and Correction:
You may request access to your personal information and request corrections by contacting us at support@ifeeltech.com.

Opt-Out Options:

Email Communications: Unsubscribe links are included in all marketing emails
Google Analytics: Install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Microsoft Clarity: Clarity respects Do Not Track settings in your browser
Cookies: Manage preferences through your browser settings

California Residents (CCPA):
California residents have additional rights including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale (we do not sell information)
Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at support@ifeeltech.com.

European Residents (GDPR):
While we primarily serve U.S.-based businesses, EU residents have rights including:

Right to access, correct, or delete personal data
Right to data portability
Right to restrict or object to processing
Right to withdraw consent

Note: Our website and services are intended for U.S. users. Data may be transferred to and processed in the United States.

Children's Privacy

Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Cookies Policy

Our website uses the following types of cookies:

Essential Cookies:
Necessary for website functionality and navigation.

Analytics Cookies:
Used by Google Analytics and Microsoft Clarity to understand website usage and improve performance.

Preference Cookies:
Remember your settings and preferences.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

International Data Transfers

Our website is hosted in the United States. If you access our site from outside the U.S., your information will be transferred to, stored, and processed in the United States where data protection laws may differ from your country.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated via email when possible. Your continued use of our website after changes constitutes acceptance.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

iFeeltech IT Services
60 SW 13th Street 2121
Miami, FL 33130
Email: support@ifeeltech.com
Phone: (305) 741-4601