Key Takeaway: Action1 offers comprehensive patch management for up to 200 endpoints completely free, making it an exceptional choice for small to medium businesses seeking enterprise-grade security without enterprise costs. After extensive testing, we found that it delivers reliable automated patching with minimal IT expertise required.
Managing software updates across multiple computers has become one of the most critical yet time-consuming aspects of modern business IT. Unpatched systems remain the primary entry point for cybercriminals, yet many small businesses struggle with the complexity and cost of traditional patch management solutions.
Action1 promises to solve this challenge with a cloud-based platform that automates patch management for Windows and macOS systems. More remarkably, the company offers full functionality for the first 200 endpoints at no cost. After implementing Action1 approximately one year ago and watching the platform evolve from 100 to 200 free endpoints, we've conducted extensive real-world testing to evaluate whether Action1 delivers on these ambitious promises.
Action1 at a Glance
Best for: Small to medium businesses (1-200 endpoints) with limited IT resources
Price: Free for the first 200 endpoints, custom pricing beyond
Standout feature: No-compromise free tier with enterprise-grade capabilities
Main limitation: Limited macOS application support compared to Windows
Our rating: 4.2/5 stars
What You Get
Action1 combines several essential IT management functions into a single cloud-based platform:
- Automated patch management for operating systems and third-party applications
- Remote desktop access through any web browser
- Software deployment and inventory management
- Security compliance reporting and vulnerability assessment
- Multi-tenant support for managed service providers
The platform targets the substantial gap between basic Windows Update functionality and expensive enterprise solutions, offering professional-grade capabilities without requiring dedicated IT expertise.
How Action1 Works
The Technology Behind the Platform
Action1 operates through a lightweight agent installed on each managed computer. This agent communicates with Action1's cloud infrastructure to receive patching instructions, report system status, and enable remote access capabilities.
The architecture addresses common business challenges with traditional patch management:
Bandwidth efficiency through peer-to-peer distribution reduces internet usage during update deployment. Rather than every computer downloading updates from Microsoft or vendor servers, systems share updates with nearby devices on the same network.
Cloud-native management eliminates the need for on-premises servers or complex infrastructure. Administrators access the full management console through any web browser, making remote management straightforward.
Automated scheduling handles the complexity of coordinating updates across different time zones and business requirements. The system can automatically restart computers during off-hours and verify successful installation.
Real-World Implementation
Our testing involved deploying Action1 across several business environments with 15 to 180 endpoints. Compared to traditional enterprise solutions, the installation process proved notably straightforward.
Agent deployment typically takes 5-10 minutes per computer through either direct installation or Group Policy distribution in Active Directory environments. The agent requires administrative privileges during installation but operates with standard user permissions afterward.
Once installed, endpoints appear in the web-based management console within minutes. The system immediately begins inventory collection and vulnerability assessment, providing administrators with comprehensive environmental visibility. For businesses without extensive IT expertise, this immediate visibility into network computers and users represents a significant operational advantage that would typically require complex and expensive enterprise solutions.
Performance impact proved minimal during our testing period. The Action1 agent typically uses 8-12MB of system memory and generates minimal network traffic during regular operation.
Key Features and Capabilities
Patch Management Excellence
Action1's core strength lies in comprehensive patch management that extends beyond basic operating system updates.
Operating System Support
- Windows 10, Windows 11, and Windows Server editions
- macOS 11 (Big Sur) through current versions
- Automatic detection of missing updates and security patches
- Flexible scheduling with maintenance window configuration
Third-Party Application Patching
The platform maintains an extensive catalog of popular business applications:
- Over 200 Windows applications, including Adobe products, browsers, and productivity software
- 28+ macOS applications covering essential business tools
- Automatic detection of outdated software versions
- Silent installation without user interruption
Our testing revealed high reliability in patch deployment. The system successfully applied updates in over 95% of attempts, with failures typically related to applications requiring user interaction or custom configuration.
Remote Access Integration
Unlike standalone patch management tools, Action1 includes built-in remote desktop capabilities accessible through any modern web browser.
Key advantages include:
- No separate software installation for technicians
- Multi-factor authentication for secure access
- Screen sharing and file transfer capabilities
- Cross-platform support for Windows and macOS systems
This integration eliminates the need for separate remote access tools, reducing small businesses' complexity and licensing costs.
Compliance and Reporting
Action1 provides comprehensive reporting capabilities essential for security compliance and business documentation.
Vulnerability Assessment
- Real-time scanning for missing security updates
- CVSS score-based risk prioritization
- Detailed vulnerability descriptions and remediation guidance
- Historical tracking of security posture improvements
Compliance Documentation
- Automated generation of patch compliance reports
- Audit trail for all administrative actions
- Custom reporting for specific business requirements
- Export capabilities for external compliance reviews
Pricing and Value Analysis
Free Tier Reality Check
Action1's free offering deserves scrutiny given the substantial functionality provided at no cost. After extensive verification, the free tier includes all platform features without functional limitations or time restrictions.
What's Included Free:
- Complete patch management for up to 200 endpoints
- Remote desktop access for all managed systems
- Software deployment and inventory management
- Vulnerability assessment and compliance reporting
- Multi-tenancy support for managed service providers
Hidden Costs Assessment
Our testing revealed no hidden charges or forced upgrades. The 200-endpoint limit applies per organization, and functionality remains consistent whether managing 5 or 200 systems. Action1's decision to expand from 100 to 200 free endpoints in February 2025 demonstrates the company's commitment to supporting small businesses and suggests the free tier model's sustainability.
Competitive Value Comparison
To understand Action1's value proposition, we compared equivalent functionality costs from established vendors:
| Solution Type | Product | Monthly Cost |
|---|---|---|
| Remote Access | TeamViewer Business | $50.90 |
| Remote Access | LogMeIn Pro | $30 per user |
| Patch Management | ConnectWise Automate | $4-6 per endpoint |
| Patch Management | NinjaOne | $3-5 per endpoint |
For a typical 50-endpoint small business, Action1's free tier provides equivalent value to solutions costing $150-300 monthly.
Paid Tier Considerations
Organizations exceeding 200 endpoints require custom pricing discussions with Action1. Based on industry research and user reports, pricing typically ranges from $1.50-2.00 per endpoint monthly for larger deployments.
Factors influencing paid tier pricing include:
- Total endpoint count and growth projections
- Required support level and response times
- Multi-tenancy requirements for service providers
- Integration needs with existing business systems
Performance and Reliability
Real-World Testing Results
Our 12-month evaluation across multiple business environments provides insight into Action1's practical performance and reliability.
Patch Deployment Success Rates
- Windows security updates: 97% success rate
- Third-party application updates: 93% success rate
- macOS system updates: 89% success rate
- Failed deployments primarily due to application-specific requirements
System Performance Impact
- Average memory usage: 10MB per endpoint
- Network bandwidth: Minimal during regular operation
- CPU impact: Negligible during non-patching periods
- Battery life: No measurable impact on laptop systems
Platform Reliability
Action1's cloud infrastructure demonstrated strong uptime throughout our testing period. System maintenance notifications were provided in advance, and actual downtime remained minimal.
The management console responds quickly to administrative commands, completing most operations within seconds. Remote desktop connections are established reliably, though performance depends on the quality of internet connectivity.
User Experience Assessment
Administrator Interface
The web-based management console prioritizes simplicity while providing comprehensive functionality. Key administrative tasks can be completed without extensive training, though advanced features benefit from familiarity with patch management concepts.
Navigation follows logical patterns, with clear visual indicators for system status and pending actions. The dashboard provides immediate visibility into critical metrics without overwhelming detail.
End-User Impact
Properly configured, Action1 operates transparently for end users. Scheduled maintenance windows minimize disruption, and automatic restart handling reduces manual intervention requirements.
Users receive appropriate notifications for pending restarts while maintaining productivity during business hours. The system respects user preferences while ensuring security compliance.
Limitations and Considerations
Platform Constraints
macOS Support Scope
While Action1 added macOS support in 2024, the platform clearly prioritizes Windows environments. macOS users receive operating system updates reliably, but third-party application support remains limited compared to Windows options.
Organizations with significant macOS deployments should evaluate whether Action1's current application catalog meets their specific requirements.
Linux Environment Gap
Action1 does not support Linux systems, limiting its applicability for businesses with mixed operating system environments. Organizations requiring Linux patch management need alternative solutions or hybrid approaches.
Custom Application Support
While Action1 covers popular business applications, organizations using specialized or custom software may need to create custom deployment packages. This process requires technical expertise beyond basic platform administration.
Competitive Considerations
Versus Microsoft Tools
Windows Server Update Services (WSUS) provides free Microsoft product updates but requires server infrastructure and administrative expertise. Action1 offers broader application support and simpler management at the cost of potential vendor dependency.
Versus Full RMM Platforms
Comprehensive Remote Monitoring and Management (RMM) solutions provide broader functionality, including network monitoring, asset management, and help desk integration. Action1 focuses specifically on patch management and remote access, offering depth in these areas while lacking breadth.
Versus Manual Processes
Manual patch management requires substantial administrative time and provides poor compliance documentation. Action1 automates these processes while maintaining detailed audit trails, though it introduces vendor dependency for critical security functions.
Security and Compliance Framework
Platform Security Architecture
Action1 implements comprehensive security measures appropriate for managing privileged access to business systems.
Certifications and Standards
- SOC 2 Type II compliance verification
- ISO 27001:2022 certification for information security
- GDPR compliance with European data protection requirements
- Regular third-party security assessments
Data Protection Measures
- AES-256 encryption for all data transmission
- Regional data storage options (North America, Europe)
- No persistent storage of endpoint data on Action1 servers
- Comprehensive audit logging for all administrative actions
Access Control Framework
- Multi-factor authentication requirements for administrator access
- Role-based permissions for different administrative functions
- Session timeout and monitoring for security compliance
- IP address restrictions for enhanced access control
Business Compliance Support
Regulatory Alignment
Action1's compliance documentation supports various business requirements:
- HIPAA technical safeguards for healthcare environments
- PCI DSS compliance elements for payment processing
- SOC 2 requirements for service organizations
- Cyber insurance documentation requirements
Audit and Documentation
The platform generates comprehensive reports suitable for internal audits and external compliance reviews. Historical data retention supports multi-year compliance requirements, while automated reporting reduces administrative burden.
Integration and Workflow Efficiency
Existing Infrastructure Compatibility
Active Directory Integration
Action1 works effectively with Windows Active Directory environments, supporting:
- Group Policy-based agent deployment
- Organizational unit mapping for system grouping
- User authentication for management console access
- Policy inheritance for consistent configuration
Network Requirements
The platform requires minimal network configuration changes:
- Outbound HTTPS connections to Action1 cloud services
- Optional firewall adjustments for peer-to-peer distribution
- No VPN requirements for remote endpoint management
- Standard internet connectivity is sufficient for operation
Business Process Integration
Administrative Workflow
Action1 significantly reduces administrative overhead for patch management:
- Automated patch assessment and deployment
- Exception handling for critical systems
- Scheduled maintenance windows for minimal disruption
- Automatic restart coordination and verification
Our testing indicated that organizations managing 50+ endpoints can typically save 10-15 hours weekly compared to manual patch management processes.
Help Desk Efficiency
Built-in remote access capabilities streamline support processes:
- Immediate access to user systems without separate tools
- Screen sharing for collaborative troubleshooting
- File transfer capabilities for software deployment
- Session recording for training and documentation
Decision Framework and Recommendations
Ideal Use Cases
- Small to medium businesses with 10-200 endpoints requiring automated patch management
- Organizations with limited IT expertise seeking professional-grade security without complexity
- Businesses requiring combined patch management and remote access solutions
- Managed service providers serving multiple small business clients
- Companies transitioning from manual patch management are seeking immediate improvement
Alternative Considerations
- Extensive Linux environments: Action1 does not support Linux systems
- Complex enterprise requirements: Full RMM platforms may provide broader functionality
- Significant macOS deployments: Limited third-party application support
- Custom application environments: May require additional configuration expertise
Implementation Prerequisites
Technical Requirements
- Administrative access for agent installation
- Internet connectivity for cloud platform communication
- Windows 10/11 or macOS 11+ operating systems
- Basic understanding of update management concepts
Organizational Readiness
- Commitment to automated patch management processes
- Appropriate maintenance window scheduling
- User communication regarding system restart requirements
- Change management processes for critical system updates
Bottom Line Assessment
Action1 delivers exceptional value for small to medium businesses seeking comprehensive patch management without traditional enterprise complexity and costs. The platform's free tier provides genuine business value that can save organizations thousands of dollars annually while significantly improving security posture.
Based on our year-long implementation experience, Action1 is a rare example of a “too good to be true” offer that delivers on its promises. For small businesses, this platform is genuinely a no-brainer decision. The quality and comprehensive nature of the solution make it a tool worth paying for, even if the free tier were eventually discontinued. It remains completely free for 200 endpoints, making it an exceptional opportunity for small to medium businesses.
Strongest Advantages:
- Truly free functionality for 200 endpoints without limitations
- Cloud-native architecture eliminates infrastructure requirements
- Integrated remote access reduces tool complexity and costs
- Professional security compliance documentation
- Minimal learning curve for non-technical administrators
Key Limitations:
- Limited Linux environment support
- Smaller macOS application catalog compared to Windows
- Focused functionality compared to comprehensive RMM platforms
- Potential vendor dependency for critical security functions
Value Proposition:
For organizations within Action1's target market, the platform represents an opportunity to implement enterprise-grade patch management at a fraction of traditional costs. The free tier sustainability provides immediate value, while paid options remain competitive for larger deployments.
Final Verdict:
Action1 earns a strong recommendation for small to medium businesses that meet its core capabilities. Organizations should evaluate their specific requirements against Action1's strengths rather than expecting comprehensive endpoint management functionality.
The platform excels as a specialized patch management solution with valuable additional features, making it an excellent choice for businesses prioritizing security automation without complexity.
Our Rating: 4.2/5 stars
Frequently Asked Questions
Is Action1 really free forever?
Yes, hopefully, Action1 provides full functionality for the first 200 endpoints without time limitations, feature restrictions, or hidden costs. This represents a permanent free tier, not a trial period. The company expanded from 100 to 200 free endpoints in February 2025.
How does Action1 compare to Windows Update for Business?
Action1 provides centralized management, third-party application patching, and remote access capabilities that Windows Update for Business lacks. While Windows Update for Business is free for Microsoft products only, Action1 offers broader application support and easier management.
Can Action1 handle offline computers?
Yes, Action1 automatically applies patches when offline computers reconnect to the internet. The platform queues updates and deploys them once endpoints come online, ensuring consistent patch compliance regardless of connectivity patterns.
What happens if I exceed 200 endpoints?
Beyond 200 endpoints, Action1 requires custom pricing negotiations. Organizations can continue using the free tier for up to 200 endpoints while paying only for additional endpoints beyond that limit.
Does Action1 support Linux systems?
Currently, Action1 focuses on Windows and macOS environments. Linux support is unavailable, making Action1 unsuitable for organizations with significant Linux infrastructure requirements.
How much bandwidth does Action1 use?
Action1 uses peer-to-peer distribution to minimize bandwidth usage. After initial updates, computers share patches with nearby systems on the same network, significantly reducing internet bandwidth requirements compared to traditional patching methods.
What support is available for free users?
Free tier users receive community support through Action1's Discord server and access to comprehensive documentation. Technical support via ticket or phone requires upgrading to a paid plan for endpoints beyond 200.
Is Action1 worth implementing for small businesses?
Based on our year-long implementation experience, Action1 is genuinely a no-brainer for small businesses. The combination of patch management, remote access, and compliance reporting provides exceptional value that would otherwise cost hundreds of dollars monthly through separate solutions. The platform's simplicity makes it accessible even for businesses without dedicated IT expertise.
Related Security Resources
Understanding patch management as part of a comprehensive security strategy helps organizations make informed decisions about their overall cybersecurity approach.
- Small Business Cybersecurity Guide – Complete security framework, including patch management best practices
- Business Backup Solutions Guide – Data protection strategies complementing patch management
- Remote Work Security Guide – Securing distributed workforces with Action1 and complementary tools
For organizations evaluating multiple security tools, our Best Cybersecurity Software for Small Business guide provides comprehensive comparisons across different security categories.
This review is based on 12 months of real-world testing across multiple business environments. Action1 provided no compensation for this review. Some links may include affiliate tracking to support our educational content creation at no cost to readers.
Next Review Update: February 2026
