Tech Support Scams – Stay Safe, Protect Your Business and Reputation

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tech support scam alert

Last year, Microsoft reported 153,000 cases of customers who encountered or fell prey to tech support scams. This was a 24 % increase from the previous year. The data might indicate that more people are getting caught in the net, but it could also suggest that tech support scammers are getting smarter. The U.S Internet Crime Complaint Center (IC3) estimates that claimed losses due to tech support fraud amounted to $15 million in the same year.

What is tech support scam?

It’s where scammers contact you claiming to be tech specialists from Samsung, Microsoft or other tech firms. They will tell you that your computer has a problem and offer to fix it for you. In the process of guiding you through the process, you may unknowingly give them access to your machine and other personal information like bank details.

Watch out for the obvious: Read more

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What Small Business Owners Should Know About the Importance of Data Protection

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silhouette of woman touching data protection button with fingerprint

One of the many services we offer to all of our small business clients in Miami is data protection. The reason we stress this service so much is that a single security breach can devastate a small business.

Although many people think that hackers only target large companies, the truth is that there are many hackers out there that see small businesses as more accessible targets. They’re more interested in how weak your security system is compared to how much money you may be making. Read more

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5 Simple Tips to Protect Your Small Business from a Ransomware Attack

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unhappy businessman

I’m sure you’re tired of hearing about ransomware by now. It’s been covered in the news extensively over the last couple years, and for a good reason. Businesses of all sizes are potential targets for this type of cybercrime.

However, I’m not here to scare you or remind you of how dangerous and damaging ransomware can be. Instead, I’d like to give you five simple tips on how to avoid a ransomware attack on your computer systems so you can keep your business safe. Read more

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The Sensible Small Business IT Security Checklist 2019 [Infographic]

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Business Computer IT Checklist Infographic

updated 3/21/2019

Looking for a sensible IT checklist?

Something that is easy to follow and doesn’t have 245 steps on it, but covers all the essential steps that you can complete in less than 45 minutes.

Here are the critical steps that you need to take to speed up and safeguard your computer while protecting your data. We broke it down into four phases: Update > Clean > Backup > Secure.

routine computer maintenance tasks list - Infographic

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Download the high-resolution PDF version here:
The Sensible Small Business IT Checklist [Printable PDF]

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4 Ways a Customer Database Can Improve Your Business

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customer crm management analysis service business crm

A customer database helps to build relationships.When you develop stronger, healthier relationships with your customers, they are likely to purchase regularly, buy even at a higher price, try the new versions of your products when they get launched. But poor data quality interrupts many database efforts. When your customer information is duplicate, inaccurate, and incomplete, you cannot get your whole universe of contacts, wasting resources and contacting wrong phone numbers and addresses.

The following stats will help you understand the potential of the customer database.

  • “By evaluating and analyzing more than 14 days of customer behavioural history and applying prescriptive and predictive analytics, one travel company is able to increase bookings by 2.6 percent and 50,000 additional transactions a day.”
  • According to experts,“More than 40 percent of all data analytics projects will associate to an aspect of customer experience by 2020.”
  • As per research director at Garter, Melissa Davis,“ When businesses invest in customer analytics, they are able to know customers’ needs, the value of satisfaction, and able to give a better customer experience.”

Read more

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