customer crm management analysis service business crm

A customer database helps to build relationships.When you develop stronger, healthier relationships with your customers, they are likely to purchase regularly, buy even at a higher price, try the new versions of your products when they get launched. But poor data quality interrupts many database efforts. When your customer information is duplicate, inaccurate, and incomplete, you cannot get your whole universe of contacts, wasting resources and contacting wrong phone numbers and addresses.

The following stats will help you understand the potential of the customer database.

  • “By evaluating and analyzing more than 14 days of customer behavioural history and applying prescriptive and predictive analytics, one travel company is able to increase bookings by 2.6 percent and 50,000 additional transactions a day.”
  • According to experts,“More than 40 percent of all data analytics projects will associate to an aspect of customer experience by 2020.”
  • As per research director at Garter, Melissa Davis,“ When businesses invest in customer analytics, they are able to know customers’ needs, the value of satisfaction, and able to give a better customer experience.”

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5 Reasons Why Small Businesses Should Embrace The Cloud iFeeltech IT Services Miami

If you have a small business and not using cloud computing, you may soon find yourself falling behind competitors that are on the cloud.

As stand-alone desktop applications losing popularity, companies are turning to cloud services, and for a number of good reasons.

Cloud computing can help save your small business time and money while boosting productivity.

Here are some of the reasons you should start using the cloud for your small business:

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Verizon 5G Miami iFeeltech

Whether or not you have heard of 5G, the latest development in wireless technology, keep reading to learn more about this remarkable innovation and how you can possibly get it free for your Miami business or home!

Before you get too excited, unfortunately, the trials are a quite limited, only about 500 customers will be able to participate across a handful of selected cities, but luckily Miami is on that list.

Long story short, you’ll be able to apply for a free one-year trial for Verizon’s 5G field test, and if you’re lucky, you’ll get in and be able to enjoy insanely fast browsing speeds.

What is 5G, and how fast is it anyway?

If you’re not a super-nerd, chances are you don’t know what 5G is. 5G stands for “fifth generation” wireless technology.

Currently, the fastest internet services available are “Google Fiber” and “AT&T Gigapower” both of which boast up to 1 gigabit per second.

Now, that is going to be blown out of the water by 5G, which is expected to be twenty times faster than Google Fiber, processing a full 20 gigabits per second, but we are not there yet.

In the most recent field tests, Verizon was able to hit 10 gigabits per second, which is very impressive for an over the air connection. Read more

google vs microsoft

Updated: August 29th, 2017

When it comes to cloud-based productivity software suites, small businesses have two main alternatives: Microsoft Office 365 and G Suite (formerly called: Google Apps for Work).

Currently, there’s a fierce competition among the world’s biggest software companies. Google is seeking to attract more customers with increased storage space and tight integration of Google Suite with Chrome OS, Chromebooks, and Android devices.

Microsoft, on the other hand, is adding more features like powerful spreadsheet analytics and a revamped version of Skype for Business to its web-based office suite, to attract more sophisticated business users.

In this comparative review, we will be looking at various aspects of these two software bundles and offer our recommendations on the one you should use for your business. Read more

it challanges

These days, technology has come to play a major fundamental role in the success or failure of most businesses. Gone are the ancient, obsolete ways and poor systems of operating and running a business. It’s hard to keep up with the changes, even as an IT Professional, but if you don’t embrace these new technologies, then you’ll have a hard time staying competitive on the market.

For instance, thanks to the Internet many businesses have been able to outsource their customer service operations to foreign virtual assistants who have been able to handle customer relationship issues seamlessly for these firms while they concentrate on other core areas of operations.

Thanks to mobile technologies, communication lines in business transactions have become faster and much easier. Today’s business deals have been initiated and concluded at a much faster pace.

Take a look at Cloud Computing, which could yield countless benefits as long as it’s implemented properly and it can greatly reduce IT complexity.

The cost of modern technologies.

Research has shown that despite the numerous advantages, technology and IT solutions tend to offer small and medium sized businesses over their competition, many business owners often drawback from using them whenever they think about the costs of acquiring these technological products for their businesses. Other challenges they often face include know how – the knowledge and ability to pick and use the right technical solutions for their business and security. Read more